Motel/Hotel Cleaning Procedures

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Guest Room Housekeeping Guidelines

Check Outs Require Complete Cleaning/ Stayovers Require Freshing Up

Check Rooms When Completed/ Special Notes For Maintenance

Thirty Minutes For Check Outs/ Less For Stayovers



MAKING THE BED

Strip and shake out all bed linens to ensure no items have been left behind by guests

Lay clean wrinkle free underpad on mattress

Spread bottom sheet over pad and smooth out, tucking both sides under mattress

Leave bottom hanging free over foot of the bed

Spread top sheet ensuring it is centered and that at least 8” is available to overlap blankets at the head of the bed

Tuck sheet and blankets together under mattress at foot of bed only, making neat “hospital” corners and leave sides hanging

Never tuck the top sheet under the mattress at the sides, as the bottom sheet will come loose when the guest pulls down the top sheet and blanket to get into bed

Replace pillowcases and place pillow on bed with open ends toward the outside

Cover bed with a clean bedspread or duvet, which should be free of wrinkles and hang evenly around the bed

If the room is equipped with a “ready made” hide-away-bed, pull out the bed and check linen to ensure that it was not used and then refolded back into a closed position

It is suggested to change bed linens every third day in rooms occupied with a stay-over, your supervisor will notify when this applies



CHECK TO ENSURE PROPER FUNCTIONS


Thermostat - TV/Radio

Lights/Lamp - Windows

Smoke Detector - Locking Devices


CLEANING THE BATHROOM


Bathrooms must be kept clean and sanitary at all times

Humidity and unsanitary conditions can quickly make bathrooms a breeding ground for germs and other harmful bacteria

The toilet bowl should shine clean with absolutely no sign of stains

Place small amounts of bowl cleaner on swab and clean inside of bowl

Allow cleaner to contact entire surface before flushing

Wipe outside of bowl with clean sanitized cloth

Sanitize toilet seat and ensure that it is not loose

Bathtubs/showers, washbasins and tiles must be cleaned and wiped dry with a sanitized cloth

All chrome must be polished spot free

Check and wipe dry inside of shower curtain to remove any buildup of soap, hair or stains

Clean and polish mirrors, vanity top and under rim of washbasin 

Arrange clean towels, washcloths, bathmat and soap

Check and refill tissue and toilet tissue dispensers

Wash soap holder trays 


FRESHEN FURNISHINGS


Wash all ashtrays

Discard disposable items & empty waste basket

Replenish wrapped sanitized glasses

Replace burnt out lamp light bulbs

Ensure all standard amenities are provided

Arrange literature/stationery supplied

Arrange curtains/drapes to hang correctly

Wash coffee pot and wipe tray 



PERSONAL BELONGINGS LEFT BEHIND


In order to ensure that no personal belongings were left behind by departing guests, check under beds, inside all drawers, on the back of the bathroom door, and inside bathroom cabinets 

Articles left behind by guests should be labeled with date found, room number, and the Room Attendant’s name, and given to management to be logged and stored in the lost and found locker 


VACUUMING


Vacuum carpeted areas including under beds and furniture

Remove any spots from rug



FINAL INSPECTION

All guest rooms should be inspected by housekeeper or management before guest occupancy



ADDITIONAL DUSTING PERFORMED


Picture frames

Shelf above clothes hangers

Cobwebs removed from corners

Window ledges and above door

Heating/air conditioning units and vents

Lampshades

Televisions and electronics

Bedpost Areas


IMPORTANT REMINDERS


Knock on door several times and identify yourself  (Housekeeping”) before entering guest rooms

Inspect all towels for stains and damage

Never use damaged or stained linen

Inspect all amendies for damage and useage

Inspect bathtub for scum buildup and hair

Leave bathmat where assigned

Inspect coffee area for cups and supplies

Check toilet paper and any paper products

Avoid spending to much time in rooms

Avoid moving any articles in stayover rooms

Never assume money in stayover rooms is your tip

Replace linen in stayover rooms if requested

Make sure door is secured when finished

Notify supervisor when maintenance is needed


Your inspection before leaving the room is important because it receives 

a final last inspection from the supervisor

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